Return Policy

We accept returns for the ‘2x4 Pendant’ only. All other pieces are hand-made to order and we unfortunately do not accept cancellations, order changes, or returns once an order has been confirmed. Returns for ‘2x4 Pendants’ will be accepted within 14 days for credit in the amount paid for the Product (not including delivery fees), less a 25% restocking fee. Returns for ‘2x4 Pendants’ must be preauthorized by calling (917) 909-0405 or emailing us at info@alexallenstudio.com. Items must be in original unused condition, accompanied by original receipt and in original packaging. Please be certain to return your purchase well packed, insured for the full amount and sent at the customer's expense to 302 3rd Avenue, Brooklyn, NY 11215.